TERMS & CONDITIONS

HelpOut is a mobile application that is owned by Core Concept Applications (Pty) Ltd. The application is available through all application stores for download. The purpose of the application is to connect customers or clients, (the person/s receiving the service) hereafter referred to as “Customers” with service providers (the person/s providing the service) hereafter referred to as “Service Providers” through the use of the HelpOut application hereafter referred to as “application”.
When the application is opened and a service provider is searched for, the application will determine your current GPS coordinates. It will then locate the service providers with the closest GPS coordinates to yours using the same method. A list of the service providers closest to furthest to the customer is then produced.

LIMITATION OF LIABILITY

The HelpOut application is used at the sole discretion of the users which includes the customers and the service providers hereafter referred to as “users”. The purpose of the application is solely to connect users. The application and/or Core Concept Applications can therefore not be held liable for any loss, injury and/or death caused by any user/s of the application to any person as a result of using the application.

PAYMENT TERMS

Payment may be made via most debit and credit cards. Any fees that may be charged for the use of the application and/or service, are due immediately and are non-refundable. This no refund policy shall apply at all times regardless of your decision to terminate your usage, our decision to terminate your usage, disruption caused to our application or server either planned, accidental or intentional, or any reason whatsoever.

RETURN/REFUND POLICY

The App is downloaded at the users own discretion. Any payment made with regards to the download of the App and/or any payments made through the App are not refundable.

PRIVACY POLICY

Core Concept Applications shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded here.
All information entered or received by any user will strictly be kept confidential. No names, addresses and/or mobile numbers will be passed on or sold to any third party. On sign up of the App you will be required to enter your name and mobile number in order for the App to work. You will also be asked to choose a password for your profile.

SECURITY POLICY

Credit and debit card transactions will be acquired for Core Concept Applications via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details will be stored by Core Concept Applications separately from card details which are entered by the client on PayGate’s secure site.
For more detail on PayGate refer to www.paygate.co.za. We take the utmost steps to ensure the Application is secure and that you transact in a safe and secure environment.

VARIATIONS

Core Concept Applications may, in its sole discretion, change this agreement or any part thereof at any time without notice.

COUNTRY OF DOMICILE

This Application is governed by the laws of South Africa and Core Concept Applications (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
99 DANA’S PLACE
FAERIE GLEN
PRETORIA
SOUTH AFRICA

COMPANY INFORMATION

This Application is run by Core Concept Applications (Pty) Ltd based in South Africa trading as Core Concept Applications with registration number 2014/238473/07 and PFM BRIERS as Director.
Core Concept Applications contact details: